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HYMN Policy
How HYMN reviews duplicate charges, failed payments, started services, subscriptions, and marketplace purchases.
HYMN reviews refund requests for duplicate verified charges, a debit without successful fulfilment, an incorrect amount collected by HYMN, or another circumstance required by applicable law. Submit the order and payment references from the paying account.
Distribution review, metadata or asset checks, distributor submission, completed licence fulfilment, consumed subscription time, and other started or delivered services are generally non-refundable. A release or listing rejected for user-supplied rights, metadata, quality, or policy issues does not automatically qualify.
Bank and gateway reversals can take time outside HYMN’s control. Chargebacks or suspected payment abuse may pause associated releases, downloads, balances, or accounts while evidence is reviewed.
HYMN reviews refund requests for duplicate verified charges, a debit without successful fulfilment, an incorrect amount collected by HYMN, or another circumstance required by applicable law. Submit the order and payment references from the paying account.
Distribution review, metadata or asset checks, distributor submission, completed licence fulfilment, consumed subscription time, and other started or delivered services are generally non-refundable. A release or listing rejected for user-supplied rights, metadata, quality, or policy issues does not automatically qualify.
Bank and gateway reversals can take time outside HYMN’s control. Chargebacks or suspected payment abuse may pause associated releases, downloads, balances, or accounts while evidence is reviewed.
Contact HYMN with the relevant account, release, payment, payout, purchase, or claim reference.
